Our Terms and Conditions have changed from 14th September 2018.
The following Terms and Conditions govern the use of the Shell Drivers’ Club card issued by Shell to Members.
b) The Card is issued by and remains the property of Shell U.K. Oil Products Limited as agent for Shell U.K. Limited. The Card must be returned to Shell on request.
c) Shell can cancel, withdraw, alter or close registration for an alternative rewards scheme at anytime.
d) All members of SDC must be resident in the UK and aged 17 years or over.
e) The Card is not transferable, cannot be copied and can only be used by the member who is named and registered for the card.
f) Shell may decline to issue, withdraw or cancel SDC accounts, cards, coupons, vouchers and points, in whatever form, and / or remove a member from SDC at any time where there is reasonable belief of:
any abuse or attempted abuse of the scheme;
b. any breach or attempted breach of these terms and conditions; and/or
c. any behaviour relating to the Shell Drivers’ Club or the Shell Group that involves theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information.
g) The Card is not a credit, debit, or cheque guarantee card. It must be signed and used only by the person who has signed it.
h) These terms and conditions do not confer any enforceable rights on a person who is not party to these terms and conditions. The promoter of both the Shell Drivers’ Club is Shell U.K. Oil Products Limited, (as agent for Shell U.K. Limited) registered in England with company number 03625633 with registered address at Shell Centre, London, SE1 7NA.
- Applying for the Card
b) All registration details must be completed in full and must contain your name, date of birth, home address, postcode and e-mail address. You will not be able to redeem your points for certain redemption options unless you have provided a valid e-mail address and a valid postal address.
c) Members will be asked to elect their preferred redemption option when registering their Card.
d) Members must keep Shell informed of any changes to their registration details. Shell cannot be held responsible for any loss of points or vouchers incurred as a result of out of date details. To make any changes to either personal details or election options either; please log onto your account at www.shell.co.uk/driversclub, log into your account through the Shell app, contact Customer Services at firstname.lastname@example.org, speak to us on live chat:https://support.shell.com/hc/en-gb/requests/new or by calling on 0800 731 8888 and select option 2
e) You must register your Card within six months of first using your Card, otherwise all points collected will be lost and no further points will be assigned to that Card and your Card may be deactivated unless registered.
- Earning Points
b) You must present your physical Card or digital card at the time of your purchase to qualify for any points. If you forget either Card, please ask the cashier to validate your receipt. You will need to provide the validated receipt, or a copy, to Customer Services within 7 days of the transaction with your Card in order to collect your points.
c) You will earn:
a. 1 point for every litre of Shell Maingrade fuels that you purchase (subject to a maximum of 125 litres per transaction);
b. 2 points for every litre of Shell V-Power fuels that you purchase (subject to a maximum of 125 litres per transaction);
c. 1 point for every litre of LPG that you purchase (subject to a maximum of 125 litres per transaction);
d. 1 point for every £1 spent on selected Shell Helix lubricant products ;
e. 25 points for every Super Shine car wash purchased;
f. 15 points on a Super Shine jet wash;
h. You will earn the points set out next to each corresponding deli2go item as listed on www.shell.co.uk/points-on-deli-2-goavailable at participating Shell Service Stations only (as listed here or on www.shell.co.uk/points-on-deli-2-go].
f) Participating Shell Service Stations may also offer you points from time to time on the purchase of other non fuel products and services. Details of these offers will be displayed in participating Shell Service Stations, on shell.co.uk/driversclubor may be sent to you.
g) Purchases made using a CRT euroShell Fuel Card or CRT Reseller/Agency card are not eligible to earn Shell Drivers’ Club points.
- Redeeming your Points
b) Your redemption option will be based on the election you made at registration. Elections can be changed up to 6 weeks before the end of each calendar quarter by visiting the website shell.co.uk/driversclub or visiting the Shell Appor calling 0800 731 8888 and selecting option 2 (calls charged at local rate). If you do not choose a single redemption option, you will receive Shell fuel vouchers as your default redemption choice.
c) If you have not accumulated sufficient points to be automatically sent the redemption of your choice within 12 months of the points first being accumulated, Shell reserves the right to give you 28 days to increase your points to the minimum redemption level required for your chosen redemption option. If you fail to reach the minimum redemption level required during such period, Shell reserves the right to cancel all points collected more than 1 year previously.
d) The specific terms and conditions relating to each redemption option are set out below. Promotional rewards terms and conditions are not listed here; please visit www.shell.co.uk/driversclubfor details.
e) Redemption options with Shell partners may require the Member to agree to further terms and conditions.
f) Members who do not collect any points for one year will be removed from the scheme and will need to reapply for new membership should they wish to rejoin.
g) Members can choose to leave the scheme at any time. By leaving the scheme members forfeit the right to any points or vouchers already accrued or issued. You may cancel your Card and account at any time by contacting Customer Services on email@example.com or calling 0800 731 8888 and selecting option 2.
I: SHELL REDEMPTION OPTIONS
A: Fuel Vouchers
a) Fuel vouchers will be sent with a statement to Members who have accumulated a combined total above the qualifying threshold by the end of each calendar quarter. The current qualifying threshold is 500 points. This minimum number and value of points is subject to change and will be notified to you from time to time.
b) 500 points are worth £2.50.
c) Fuel vouchers can be used as part payment of fuel at participating Shell Services Stations and so if the price of the fuel exceeds this value, the balance must also be paid on purchase. If the price of the fuel is less than this value, no change will be given.
d) Points that cannot be converted into Shell Fuel vouchers because they are below the qualifying threshold or points that remain following conversion will be 'carried forward' as the starting balance(s) for the next collection period. 'Carried forward' points will expire after one year if the account has not been used within this period.
e) Fuel vouchers are valid for three months from date of issue unless otherwise stated on the voucher and are accompanied by an expiry date, beyond which they cannot be used or reissued. Additional terms and conditions may be found on the back of the vouchers.
f) Vouchers will be mailed to the home address recorded on your account. You must provide a postal address to be eligible to receive this redemption option.
B: In-Store Vouchers
b) 500 points will earn you a £2.50 In-Store Voucher which can be exchanged for in-store products of your choice (excluding tobacco, and alcohol, and any other age restricted products) at participating Shell Service Stations.
c) Points that cannot be converted into In-Store voucher(s) because they are below the qualifying threshold or points that remain following conversion will be 'carried forward' as the starting balance(s) for the next collection period. 'Carried forward' points will expire after one year if the account has not been used within this period.
d) Customers can use the In-Store voucher to pay for a purchase in store.
e) In-Store vouchers can be used as part payment and so if the price of the goods and/or services exceeds this value, the balance must also be paid on purchase. If the price of the goods and/or services is less than this value, no change will be given (unless the supplier states otherwise).
f) In-Store vouchers will be mailed to the home address recorded on your account. You must provide a postal address to be eligible to receive this redemption option.
C: Charity Donations
a) You must provide an email address to be eligible to receive this redemption option.
b) For every 20 points you earn, Shell will pay 10p to your nominated charity.
c) A statement will be emailed to you at the end of every calendar quarter showing the amount donated on your behalf.
D: Co2 Reduction Certificates
a) You must provide an email address to be eligible to receive this redemption option.
b) Once you earn 250 points, Shell will double this to 500 points and donate £2.50 to CO2 emission reduction projects on your behalf.
II: Partner Redemption Options
A: BRITISH AIRWAYS EXECUTIVE CLUB AVIOS
a) You'll collect 10 British Airways Executive Club Avios for every 20 Shell Points earned at participating Shell Service Stations.
b) Should you exchange your points for Avios, then they will appear on your personal British Airways Executive account each calendar quarter.
c) If you were an existing Avios member, all details will be transferred to British Airways Executive Club.
f) If you are already a British Airways Executive Club Member, you can pick British Airways Executive Club Points as your redemption option. If you do not already hold a British Airways Executive Membership account,you will need to create an account directly with British Airways Executive Club..
g) We will share customer information with British Airways for those customers who identify themselves as British Airways Executive Club members and provide their British Airways Executive Club card number in order for them to adminster your account. By doing so you agree to allow Shell to share this information with British Airways. British Airways Executive Club customers may be entitled to additional offers and benefits through the Shell Drivers’ Club programme.
Waitrose vouchers will no longer be a redemption option for Shell Drivers’ Club customers. Final Waitrose vouchers will be issued to applicable customers in November 2018 with their quarterly statement. Expiry dates are clearly communicated on these vouchers. Waitrose vouchers will not be valid on Shell Service Stations.
- Shell V Power Club
Shell V-Power Club Cards are no longer issued and can no longer be registered. Shell V-Power Club Card Members have been moved to the standard SDC on 1 June 2012. This is without prejudice to any accrued rights and obligations that arose prior to this date in connection with the additional redemption options and increased earn rates you benefitted from.
- Linking Cards
- Lost/Stolen Cards
b) When you receive your new card, please register it on the website or send an email to firstname.lastname@example.org to transfer your points across with the following details: new card number, name, date of birth, address and postcode. Shell will transfer across your points within 14 days.
- Cancelling a Card
- Data Protection
b) These Terms and Conditions, as amended, varied or supplemented from time to time, supersede any earlier terms and conditions issued by Shell.
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